Impact Data helps businesses get connected with their customers to drive loyalty and get a 2nd, 3rd, or 4th visit.
In just 3 steps you can implement a strategy to get every customer back.
- Thank them for visiting you. Acknowledging a customer has spent time and money with your business is It might seem simple but acknowledging a customer has spent time and their money with your business can leave a lasting impression and a positive impression on them.
- Tell your story. You might know all about your business but your customers don’t. Introduce them to the people behind the business and walk them through your menu or products. Educating your customers on your offering can help bring them back as they try different products.
- Include a time-sensitive offer. Sending a voucher is a great way to entice customers back. Ensure the customer is aware that this offer expires to get them back in as soon as possible. Don’t let unused vouchers expire without telling your customer. In TalkBox, you can set up a reminder to send a few days before the voucher expires, think about sending this via an SMS to make sure it reaches your customer.
The best part is that these three steps can be condensed into one well-designed email or SMS that sends automatically after a customer has visited you for the first time.
Learn how to set up a welcome communication here.
Need help setting up a welcome communication? Talk to us today.