TalkBox vouchers are issued as part of a communication or automated communication. They can be merged into an email and/or SMS and presented as either a QR code or a unique string code. Every voucher issued is unique to the recipient of the communication and can only be redeemed once.
![](https://support.impactdata.com.au/wp-content/uploads/2019/10/vouchers_QRandString-1024x304.png)
This article is part of the vouchers series and shows how to issue a voucher via the communication send process in 3 steps.
Navigation: Communications > Create New
Step 1: Create a promotion & add your voucher
- Create a new promotion using a template or empty layout in the drag & drop editor.
- Drag & drop a voucher block into the promotion body.
- Select your voucher type and how it will be displayed.
![](https://support.impactdata.com.au/wp-content/uploads/2019/10/DnD_voucher-1.gif)
- Alternatively, if sending as SMS without a promotion link you can add the voucher as a string code directly to your SMS.
![](https://support.impactdata.com.au/wp-content/uploads/2019/10/voucher_SMS.gif)
Step 2: Complete your communication setup
- Select your recipients & select your send time or trigger if sending your voucher via an automated communication.
- Check the details of your communication on the launch page & send a test message to yourself.
Step 3: Test your voucher redemption method before sending
- Review your test message.
- Test your chosen voucher redemption method.