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Good Practice for User Management

There are a few things to keep in mind when setting up your users:

Separate logins:

  • Each user should be a separate login for individuals within your business.
  • Avoid using group or role based email addresses, for example info@mybusiness.com.au or marketing@mybusiness.co.uk.
  • TalkBox users should be deleted when anyone leaves your business, rather than transferring it to a new person.

Adopt Single Sign On (SSO):

  • Using SSO provides a more streamlined login, and also means fewer passwords you need to remember.
  • Your SSO email address must match your TalkBox user email address.
  • Supported SSO providers include Google, LinkedIn, Microsoft and Facebook.


  • If you are using a password, it will need to be at least 12 characters.
  • Use a passphrase to create a password that is easy to remember but difficult to guess, ideally as multiple random words rather than a real sentence.
  • Use unique passwords for different services.
  • We recommend using a password management service
Updated on October 16, 2023

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