Adding automated response to feedback surveys
The feedback survey allows contacts to provide a rating of 0 to 10 in response to the question “how likely...
Managing Contacts
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Understanding contact subscription
Contact subscriptions are managed independently for email and SMS in TalkBox. This means that a contact can unsubscribe from one... -
How to correctly upload contacts in TalkBox
TalkBox’s upload feature allows you to upload and update contacts in your account by uploading a spreadsheet of contact information.... -
Unique contacts
A unique contact is a single record within TalkBox and is identified by either an email, mobile number or in... -
Visit Fields Explained
In your TalkBox account, you will find what we call the ‘Visit fields.’ Impact Data package clients have access to... -
How to export a customer list
Download a specific customer list you have created with filters or extract your whole contact list in TalkBox. Log in... -
How to check email and SMS marketing status for each contact
New fields have been added to indicate if a contact has a valid email address or mobile number and if... -
Formula Fields
Formula fields are a special type of field where the value is calculated rather than being entered directly. Formula fields... -
Mirror Mode – Finding your external ID
This article covers how to determine which field is being imported from your external membership system as the External ID... -
How to resubscribe a contact
TalkBox includes an unsubscribe link in every email or SMS which allows recipients to unsubscribe themselves from receiving communications from...
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