Adding automated response to feedback surveys The feedback survey allows contacts to provide a rating of 0 to 10 in response to the question “how likely...
Understanding contact subscription Contact subscriptions are managed independently for email and SMS in TalkBox. This means that a contact can unsubscribe from one...
How to correctly upload contacts in TalkBox TalkBox’s upload feature allows you to upload and update contacts in your account by uploading a spreadsheet of contact information....
Unique contacts A unique contact is a single record within TalkBox and is identified by either an email, mobile number or in...
Visit Fields Explained In your TalkBox account, you will find what we call the ‘Visit fields.’ Impact Data package clients have access to...
How to export a customer list Download a specific customer list you have created with filters or extract your whole contact list in TalkBox. Log in...
How to check email and SMS marketing status for each contact New fields have been added to indicate if a contact has a valid email address or mobile number and if...
Formula Fields Formula fields are a special type of field where the value is calculated rather than being entered directly. Formula fields...
Mirror Mode – Finding your external ID This article covers how to determine which field is being imported from your external membership system as the External ID...
How to resubscribe a contact TalkBox includes an unsubscribe link in every email or SMS which allows recipients to unsubscribe themselves from receiving communications from...