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Case Study: Getting a second visit with SMS

A popular regional NSW hotel used SMS to recover over 600 customers who had only visited once.

Before using TalkBox, like many hospitality venues, this venue faced low rates of repeat visits. 

Connecting TalkBox to their booking platform meant the hotel could engage with patrons who had previously booked and dined in the bistro. To encourage customers to return quickly, they sent an SMS  with a voucher that expired in 30 days. The campaign immediately proved to be a success, with 131 customers returning within just seven days.

See an example of the SMS below.

Updated on December 19, 2023

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