1. Home
  2. Knowledge Base
  3. Automations
  4. Trending-Away Automations

Trending-Away Automations

You can set up communications that automatically work to entice customers back with our series of Trending Away Messages.

Date-triggered automation can be sent at 30 days, 60 days or at a time period of your choice after a customer’s Expected NextVisit Date (ENVD).

For creating an SMS click 👉 here | For setting up Templates click 👉 here

Navigation: Dashboard > Automated > Date Triggered > Select the Add new bottom top right

Navigation: Name your new communications and select email and SMS, if you’re using both. (We recommend using both) > Select Continue

Navigation: Select your template.

For setting up templates click 👉 here

Navigation: Select sender > Enter subject > Reference Voucher in Preheader > Update Body > Include Voucher > and continue to the SMS page

Navigation: Create an SMS that mentions the voucher and email > Continue

For creating an SMS click 👉 here

Navigation: Set filters to > Expected Next Visit Date is in the past exactly 30 days.

For understanding Filters click👉 here | For the top 10 Hospo Filters click 👉here

* The amount of time can be set to your needs. See below

Navigation: Set Time trigger > Field Name: Creation Date > Day: 30 Days > Time: 10pm > Continue

Navigation: Launch Promotion

Navigation: Ensure your Late, Lost and Reactivate communications are Active

Updated on October 16, 2023

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for?
Contact Support