You can set up communications that automatically work to entice customers back with our series of Trending Away Messages.
Date-triggered automation can be sent at 30 days, 60 days or at a time period of your choice after a customer’s Expected NextVisit Date (ENVD).
Navigation: Dashboard > Automated > Date Triggered > Select the Add new bottom top right
![](https://support.impactdata.com.au/wp-content/uploads/2023/06/Screenshot-2023-06-07-110632-1-1024x571.png)
Navigation: Name your new communications and select email and SMS, if you’re using both. (We recommend using both) > Select Continue
![](https://support.impactdata.com.au/wp-content/uploads/2023/06/screencapture-talkbox-impactapp-au-promotions-new-2023-06-07-17_14_33-edit-1024x386.png)
Navigation: Select your template.
![](https://support.impactdata.com.au/wp-content/uploads/2023/06/screencapture-talkbox-impactapp-au-promotions-12773741-flyer-edit-2023-06-07-17_15_04-edit.png)
Navigation: Select sender > Enter subject > Reference Voucher in Preheader > Update Body > Include Voucher > and continue to the SMS page
![](https://support.impactdata.com.au/wp-content/uploads/2023/06/screencapture-talkbox-impactapp-au-promotions-12773379-flyer-edit-2023-06-07-11_00_27-edit-855x1024.png)
Navigation: Create an SMS that mentions the voucher and email > Continue
![](https://support.impactdata.com.au/wp-content/uploads/2023/06/Screenshot-2023-06-07-124726-1024x572.png)
Navigation: Set filters to > Expected Next Visit Date is in the past exactly 30 days.
![](https://support.impactdata.com.au/wp-content/uploads/2023/06/screencapture-talkbox-impactapp-au-promotions-12773379-recipients-2023-06-07-16_46_23-edit-1024x631.png)
* The amount of time can be set to your needs. See below
![](https://support.impactdata.com.au/wp-content/uploads/2023/06/screencapture-talkbox-impactapp-au-promotions-12773385-recipients-2023-06-07-16_53_22-edit-1-1024x313.png)
Navigation: Set Time trigger > Field Name: Creation Date > Day: 30 Days > Time: 10pm > Continue
![](https://support.impactdata.com.au/wp-content/uploads/2023/06/screencapture-talkbox-impactapp-au-promotions-12773379-schedule-2023-06-07-16_50_34-edit-1024x473.png)
Navigation: Launch Promotion
![](https://support.impactdata.com.au/wp-content/uploads/2023/06/screencapture-talkbox-impactapp-au-promotions-12773379-confirm-2023-06-07-17_22_02-edit-1024x615.png)
Navigation: Ensure your Late, Lost and Reactivate communications are Active
![](https://support.impactdata.com.au/wp-content/uploads/2023/06/screencapture-talkbox-impactapp-au-promotions-automated-custom-2023-06-07-17_26_20-edit-3-1024x485.png)