Sender Policy Framework (known as SPF) is an authentication protocol that allows you to define who is authorised to send emails using your company’s domain (such as www.yourcompany.com). We recommend setting up an SPF record to include TalkBox as an authorised sender from your domain in order to ensure the best email delivery results.
Why create an SPF record for TalkBox
All emails have a ‘from’ address which tell the recipient who sent the email. In yourTalkBox account you send emails using an email sender you’ve created in your account communication settings; typically you’ll use an email address for your company such as email@example.com.
If you do not have an SPF record setup for TalkBox, when a contact receives the email their email provider might determine that the sender email address is forged (ie. it’s not really from your company). If this happens it is more likely your email will go into the recipient’s spam folder or will be bounced by their email provider.
Ultimately this may affect the delivery rate of your emails being sent from TalkBox.
To ensure that email providers know your email sent from TalkBox are actually from your company, you can set up an SPF record for TalkBox on your domain.
How to create an SPF record for TalkBox
Adding an SPF record is a straightforward process and can be done by the administrator of your domain. This is likely to be the person who looks after your website. To setup the SPF record copy the text in the block below and send it to your domain administrator.
v=spf1 include:talkbox.email ~all
Once this is done you can use any SPF check website to confirm that TalkBox has been correctly added to your domain. If it has you will see a result like below: