Impact Data and Vita Mojo have partnered to drive more visits, more often for our clients. By unlocking the power of the data Vita Mojo creates from online ordering and loyalty, Impact Data is able to trigger the right message at the right time to get another customer visit; hands-free. Our partnership does the heavy lifting of customer retention, allowing your team time to focus on acquisition and engagement.
Check out the automated promotions that are included in your TalkBox package. These will be set up in your account. You can view, edit, activate and disable these messages at any time by navigating to Automated > Date Triggered, Birthday or Recurring.
Keep track of their impact on your business by checking your Account Performance Reports by navigating to Reports > Account Performance Reports.
AUTOMATED PROMOTIONS TO DRIVE MORE VISITS FOR YOUR BUSINESS ARE:
Welcome Communications
Whenever a new account is created we trigger a Welcome to the existing customers outlining what they can now expect to receive from your business. This is important to understand the engagement level of your audience and warm them up for your ongoing engagement communications.
All new members are also welcomed to the business with a welcome message that not only outlines the benefits of being on that database but also asks for feedback to help you understand first impressions.
Update Details and Push Notifications
In the early stages of a customer’s connection to your brand you want to maximise the ability to create a personalised experience ongoing. This is why we trigger an Update Details communication to capture key information you may not have collected as part of your sign up process such as their birthday month.
Staying in touch across all channels is key and we can trigger a reminder to customers to turn on push notifications to increase your reach.
Revisit Communications
Our research shows more than 50% of customers don’t have a second visit and that’s often because the business never asks them. To turn a first time visitor into a loyal regular customer we trigger the right number of messages to get the 2nd and 3rd visit.
The great news is that with the deep integration between Impact Data and Vita Mojo, adding an incentive to get that next visit is as simple as dragging a voucher into the communication.
Lost Communications
Your Vita Mojo connected TalkBox account has another valuable feature to keep engaging your customers; the calculation of an expected next visit. Once a customer has had three transactions with your brand, we can calculate exactly when we expect to see them again. If they miss that visit, we trigger late, lost and reactivate communications.
Not only are these personalised to the behaviour of your customers, you can be assured that even if you are adding a hot offer to get them back, you aren’t giving away margin to a customer that was already going to visit.
Regular Recapture
Getting valuable customers back after an extended absence is a great way to drive sales. We target customers who have had at least 5 visits but then may have not returned for a few months.
Birthday
Celebrating and acknowledging a customer’s birthday is standard in any customer engagement program but with TalkBox you can do more. Whether it’s sending a voucher or even triggering a message a few weeks before the day to capture a birthday catering opportunity or even treating customers a little differently for a milestone birthday, this is all possible with TalkBox connected to Vita Mojo.
Gift Cards & Catering
If your business has digital gift cards or a catering offering you want to remind customers as you never know when they may be in the market. A bi-monthly communication is sent to showcase these offerings and drive revenue automatically.
Anniversary
Acknowledging the length of your relationship with your customer is a simple way to surprise and delight them. One of our great TalkBox features, formula fields can help calculate how many years a customer has been with you and trigger a message with an offer to say thanks.
