Get more bookings more often by sending your customers targeted, personalised email and SMS with using data you already have.
- We connect to your booking partner such as Now Book It, Seven Rooms, Resdiary, Design My Night, Quandoo and Open Table
- Analyse customer data
- Send each customer the right message at the right time
Your hands-free marketing solution works to get your business more bookings, sell gift cards and drive lucrative function bookings automatically.
Check out the automated promotions that are included in your TalkBox package. These will be set up in your account. You can view, edit, activate and disable these messages at any time by navigating to Automated > Date triggered, Birthday or Recurring
Automated promotions to get you more bookings are:
Welcome Message
Thank customers for visiting and gauging the first impression.
This communication is sent 1 day after a customer’s first visit date and includes a Net Promoter Score survey (NPS) to measure customer satisfaction.
Update Details Message
Capture more information from your customers.
Knowing more about your customers means you can send them personalised communications they love reading. An update details campaign that links to a TalkBox form allows your business to capture information such as date of birth and food preferences that can be used to invite them back.
New Customer Revisit Series – 3 messages
Turn first-timers into regulars.
This series of communications is sent 30, 60 and 90 days after a customer’s last visit date, with 1 or 2 visits recorded. This automation gives you three opportunities to get the customer to visit again. Include a voucher that increases in generosity as the time between visits increases. Contact support@impactdata.com.au to learn more about how to set up TalkBox vouchers or vouchers supported by your POS partner.
Existing Customer Retention Series – 2 messages
Recover customers who haven’t visited in a significant period.
This series is designed to be sent to customers who have visited multiple times but haven’t returned within 30 days & 60 days of their expected next visit.
Lapsed Customer Retention Message
Recover customers who haven’t visited in 6 months or more.
This message is sent to lost customers who may need a reminder about your business. We recommend including a generous voucher to entice them back.
Birthday Message
Invite your customers to celebrate with you. This message is sent two weeks before a customer’s birthday and includes a birthday gift from your business. A 2-4-1 meal voucher or $ amount voucher is a great way to capture those birthday bookings.
Milestone Visits
Reward loyal customers.
Celebrate loyalty by acknowledging milestone visits such as on their 5th, 10th or even 20th visit. Reward your loyal customers with a voucher to show your appreciation for them.
Automated promotions to help you sell functions are:
Milestone Birthdays
Acknowledge significant birthdays and invite customers to see your function packages.
These messages are sent to contacts up to six months before the date of birth of contacts who have an upcoming milestone birthday such as 30th, 40th, 50th etc. Include details about your events or functions manager.
Function Reminder
Regularly remind customers about your event or function packages.
Recurring automated communications are set up to be sent every 4-6 months and work to remind customers about your function facilities.
Automated promotions to help you sell gift cards are:
Gift Card Reminder
Regularly remind customers about your gift card options.
Recurring automated communications are set up to be sent every 4-6 months and work to remind customers about your gift cards.
