In order to register an SMS Sender you’ll need to set-up an ACMA Assist portal for your business. ACMA Assist is an online service provided by the ACMA to Australian businesses for managing various ACMA services.
You will not be able to register an SMS Sender directly within ACMA Assist yourself, but when Impact Data or another industry partner applies to register a SMS Sender on your behalf, you’ll need to log in to ACMA Assist and confirm that the Sender ID registration. This is the mechanism that restricts SMS Sender management to authorised representatives of your business only.
Steps to Set-up your ACMA Assist portal
1. Confirm you are the right person to do this
Only certain people within your organisation will be authorised to set-up your ACMA Assist account. This first user will then be able to add additional users.
The first user must be one of:
- An authorised representative of your business as recorded on the Australian Business Register (ABR).
- A Public Officer or Director of the business.
- A delegated Business Administrator who has been given authority to act on behalf of the business.
It’s likely that the person responsible for the technical side of SMS messaging, such as your IT or operations person, will not have the authority to set-up the business’s ACMA Assist account. If this is the case, you may need to ask around in your organisation to find the right person to complete this process. The ABR does not publish the authorised representatives of a business. If your organisation is an Incorporated Association, this is likely to be your Company Secretary.
2. Install the myID app on your phone
This is the Australian government’s digital identity service. Assuming you are an authorised representative, you will need it to prove your identity and to verify your email address. Your myID identity strength will need to be “Standard” or higher.
https://www.myid.gov.au/how-to-set-up-myid
3. Confirm your email address on the ABR
You will need to be able to access emails sent to your identity as recorded on the ABR. This email address does not have to be the same as your myID email address.
To see your information on the ABR and to manage the authorised users, use the Relationship Authorisation Manager (RAM) service.
4. Set-up your ACMA Assist account
Assuming the three steps above have been completed, creating your ACMA Assist account is straightforward. Here is the ACMA’s own step-by-step guide on how to do this ACMA assist registration guide
5. (Recommended) Add a delegated user
If Sender ID management is to be handled ongoing by a different person from the first user of ACMA Assist, you can add a new user and delegate authority to them. See this ACMA guide for details.
Getting Help
The ACMA can be contacted for help at senderIDregister@acma.gov.au. During the months leading up to the July 1 2026, Sender ID registration deadline, the ACMA may take some days to respond to support requests.
Contact Impact Data support at any time on support@impactdata.com.au We’ll help as best we can but have no special authority over issues relating to myID, RAM or the ACMA.