Starrtec provides a point of sale system that supports TalkBox vouchers that are redeemed and applied directly to a transaction at the point of purchase. These vouchers can have sophisticated discount rules including discounts and giveaways that depend on other purchases.
TalkBox and Starrtec vouchers can be integrated so that a TalkBox voucher can be backed by a Starrtec voucher. This means vouchers created and issued from TalkBox can be scanned at a Starrtec terminal and have all the features of Starrtec vouchers. To do this a voucher is created in each system and TalkBox uses the voucher ID from Starrtec to connect the vouchers. These composite vouchers:
- can be issued and sent by TalkBox,
- can be scanned and redeemed at a Starrtec terminal,
- support native Starrtec voucher functionality.
To set this up you need to configure the voucher in the Starrtec POS system then add it to TalkBox.
Add the Voucher in Starrtec
First, in your Starrtec system ensure that the following settings are correct:
1. SITE|SYSTEM SETTINGS|Card Must Exist is set to “False” on the entire venue
2. SITE|SYSTEM SETTINGS|Numerice Scan Codes is set to “False” on the entire venue
Once this is done navigate to Pricing > Edit Vouchers > Add. In this section you can define your voucher offer.
Name your voucher as per your TalkBox offer, set the configuration as shown below and select 'save'.
Once your voucher is saved take note of the number in the top right corner. In the example above this number is '73'.
Create a voucher in TalkBox
In your TalkBox account navigate to Tools > Vouchers and select New Voucher. In this section you can create and configure your voucher. For a detailed article on this read "Creating a Voucher" in this article.
To link your voucher to your Starrtec voucher on this page complete the user data section as below.
Key = voucher_id
Value = Starrtec voucher number ('73' in the example above)
Send Vouchers from TalkBox
Once the above steps are complete you should now be able to send vouchers form TalkBox to be redeemed with Starrtec POS.
For a detailed article on this read "Sending a Voucher" in this article.
Before confirming your send ensure you complete a test send and check the vouchers are redeeming correctly in Starrtec.
Redeem Vouchers in Starrtec
Vouchers sent from TalkBox will display in your email as a QR code. This will be what you scan at the point-of-sale to redeem.
To redeem simply enter a redeemable item into the sale and scan the voucher. The item will be discounted as per your offer and Starrtec will send the redemption to TalkBox.
Need to Know More?
Sending and Redeeming Vouchers: a end-to-end guide on how to create, send, and redeem vouchers in TalkBox. READ NOW
Creating Automated Promotions with Vouchers: a guide on how to create an automated date-triggered communication with vouchers. READ NOW
Anatomy of a Good Voucher: a guide that covers all of the features that impact a successful voucher including value, presentation, and staff training. READ NOW