Vouchers in TalkBox
TalkBox has a fully featured end-to-end voucher system. You can create, issue, redeem and track vouchers entirely within TalkBox. We've also developed an iOS and Android app for scanning vouchers. You can download the app from Google Play or iTunes.
Vouchers are issued by including voucher blocks in communications. We keep a record of who has a voucher and if it's been redeemed. Checking voucher validity can be done either in TalkBox itself or by scanning the unique QR code sent to the recipient.
Vouchers can have an expiry period and you can set up voucher lifecycle communications such as reminders and redemption confirmation emails. Vouchers open up a world of creative marketing opportunities. They can be included in signup notifications, birthday communications, ad hoc sends to VIP customers and more. Get creative!
Creating a Voucher
Before you can get started with issuing vouchers you first need to make one.
- Navigate to Tools > Vouchers to manage the vouchers in your TalkBox account.
- Click the 'New Voucher' button to create your voucher. You'll see the main screen where you control all aspects of your voucher. (The text you enter here is never presented to the customer, it's only used in TalkBox or the mobile scanning app.)
Vouchers that expire do so after a period of time has elapsed rather then when a fixed date is reached. The period of validity always starts when a voucher is issued.
There are three types of voucher life-cycle messages you can set up
These messages are triggered by voucher events.
- An expiry message, sent a fixed period of time after a voucher expires. These, of course, are only available for vouchers that expire.
- A redemption message, sent a fixed period of time after redemption.
- One or more reminder messages, messages that are sent to holders of redeemable vouchers at fixed periods of time after issue. (Pro tip: If you add the same voucher to your reminder message TalkBox will include a copy of the original voucher, it will not issue a second copy of the voucher.)
- Click through to the editor to compose the various voucher communications. Note that these communications can in turn contain vouchers. If you include another instance of the same voucher in a reminder messages TalkBox will not issue a second voucher but include the original.
When you have created a voucher, it will be available for inclusion in your communications at the the composition stage.
- Drag the voucher block onto the flyer to include it.
- Select the voucher you want to include with the drop down panel.
- Control the alignment and size of the QR code using the options on the left. You can make a QR code smaller by putting it beside other content and dragging the separator as shown above.
- You can add many different vouchers in one campaign.
- You can also include multiple copies of the same voucher in one campaign.
When an email or SMS that includes a voucher is sent, TalkBox keeps track of which contacts received the voucher and when. You can see the vouchers that a contact has by clicking on the contacts name under Contacts > My Contacts. From here you will see a tab called called ‘Vouchers’, this shows you all the vouchers that a particular contact has been issued.
Note the redeem button on the right. This is the manual way to redeem a voucher. If you click this the button vanishes, the state of the voucher changes to redeemed, the ‘redeemed at’ date is set. Redeeming a voucher in TalkBox just means that you're telling TalkBox that the voucher has been used. This will affect the voucher messaging, show up in your reporting and will prevent the voucher from being redeemed again.
Scanning vouchers with the mobile app
To scan a TalkBox voucher:
- Open the scanner app.
- Click 'Scan a voucher'. This will activate your camera.
- Point the camera at the QR code and the scanner app will detect the code automatically.
- If the voucher is valid the scanner app will display a screen like this:
- Click 'Redeem this voucher' to redeem and you're done!
- Please note that it's possible to see what the voucher is for and that it's valid without actually redeeming it. If the voucher has already been used the app will display a screen detailing the date and time the voucher was redeemed.