When a contact is changed in TalkBox, we keep a record of that change. This is useful when troubleshooting.
To view the change history of a contact
You can see the changes made to a contact by navigating to Contacts > My Contacts.
Search for the contact you wish to view and click on the contact's name.
From the next screen click on 'Changes'.
This tab contains a vertical timeline showing the full change history for the contact. Each event can be expanded by clicking the 'see details' link to show exactly what changed.