TalkBox allows you to connect to your company Facebook account and communicate with customers.
Navigation: Dashboard > Reconnect Account
Navigation: Account Settings > Communication Settings > Connect with Facebook
Step 1: Connect via the Dashboard
- Click the 'Reconnect Account' button on the Dashboard, under the Facebook Connection box.
Step 2: Connect with Facebook
- Navigate to My Account > Communication Settings
- Click on 'Connect with Facebook' and navigate to the login page for Facebook.
- Login into the Facebook account of the organisation or an account that has admin privileges to the page and follow the prompts.
- Ensure you check 'yes' to all of the access requests from TalkBox.
- Once the account is connected to TalkBox, navigate back to the 'Communication settings' page.